1. Introduction
This Privacy Policy describes how Lussano Premium Tiles (“we”, “us”, or “our”) collects, uses, and shares information about you when you subscribe to our mailing list or interact with our website, https://lussano.co.uk/. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Our registered address is:
Lussano Premium Tiles
2 Bridle Close, Surbiton, KT1 2JW
United Kingdom
2. What Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services. The personal information that we collect depends on the context of your interactions with us, but may include the following:
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Contact Information: First name, last name, and email address.
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Professional Information: Company name (if applicable).
3. How We Use Your Information
We use the information we collect for the following purposes:
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To Send Marketing and Promotional Communications: We may use your personal information to send you emails containing information about new tile collections, special offers, sales events, and other updates we think may be of interest to you.
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To Respond to Inquiries: To provide customer service and answer your questions.
Our legal basis for collecting and using this information is your consent, which you provide when you opt-in to our mailing list.
4. Email Marketing and Your Choices
We use a third-party service, SendGrid, to manage and send our email campaigns. When you receive an email from us:
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Unsubscribe: Every marketing email we send will contain a clear and easy-to-use “Unsubscribe” link in the footer. You can opt out of our marketing communications at any time by clicking this link.
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Tracking: We may use technologies to track engagement with our emails, such as whether an email was opened or links were clicked. This helps us gauge the effectiveness of our campaigns and improve future communications.
5. Sharing Your Information
We do not sell, rent, or trade your personal information with any third parties for their own marketing purposes. We may share your information only in the following circumstances:
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With Service Providers: We share your information with trusted third-party vendors, such as SendGrid, who perform services on our behalf (e.g., email delivery and campaign management).
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For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).
6. Your Data Protection Rights (Under UK GDPR)
As a user in the United Kingdom, you have the following rights under the UK General Data Protection Regulation (UK GDPR):
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The right to access a copy of your personal data.
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The right to rectification to have any inaccurate or incomplete information corrected.
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The right to erasure to request deletion of your personal data.
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The right to restrict processing of your personal data in certain circumstances.
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The right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details provided below.
7. Data Security and Retention
We use appropriate administrative, technical, and organisational measures to safeguard your personal information from unauthorised access, loss, misuse, or disclosure.
We will retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
If you choose to unsubscribe from our mailing list, your email address will be added to a suppression list to ensure that you do not receive further communications from us.
8. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at:
📧 Email: info@lussano.co.uk
🌐 Website: https://lussano.co.uk/
🏢 Address: Lussano Premium Tiles, 2 Bridle Close, Surbiton, KT1 2JW, United Kingdom